Mediation

Alan Halford & Associates - Mediation

Mediation is a pragmatic approach in addressing and resolving conflict where a trained independent person facilitates a conversation between parties in conflict. The aim is to see what is possible and help reach an outcome that satisfies mutual interests. An outcome that everyone can live with.

The impartial Mediator's role isn't to pass any judgment or decide who is right and who is wrong but rather to help focus on the things that are important so that any solution you create satisfies your interests. It's a very sustainable and effective approach and has proved successful in 85% of conflicts and disputes.

What makes mediation so successful is that the parties in the conflict stay in control of the decision making, they do not hand over responsibility for the outcome to a third party such as an arbitrator or magistrate. This gives them ownership of the final agreement. Most, if not all people in conflict have a continuing working relationship with the other party. Be it colleague, landlord tenant, or supplier relationship, the added contribution that mediation brings is better lines of communication between these people.

There are different reasons that your organisation would utilise mediation to address conflict. You can use a mediator to resolve an isolated interpersonal conflict or look at designing an organisation-wide internal mediation process for managers to address more systemic and cultural issues.

How does Facilitation work?

In the case of an interpersonal workplace conflict, a mediator, with the informed consent of both parties will facilitate a face to face conversation between the parties in conflict. The conversation is confidential and is informal and normally takes place off site at a neutral location.

The format of the conversation allows both parties to talk about the events that have happened that led to the conflict, describe the impact the conflict is having on them and state what they would like happen as a result of the mediation - this is a chance for the parties to talk as well as listen to each other.

The impartial mediator is there to manage the process, create a safe environment for the conversation to take place and maximise the likelihood of delivering insight into each other's situation (and minimise disputes).

How can I help you?

  1. For starters I can help you understand the impact of conflict on your organisation by knowing where to look. You can very quickly build a strong business case for mediation.
  2. I offer a sustainable approach and can help you address and resolve a whole range of conflict that currently interferes with your productivity, effectiveness and goals.
  3. I can help to develop an internal mediation process within your organisation, reducing your dependence on external mediators.
  4. I can help develop a solution to address broader systemic issues arising from organisational conflict.

More about Mediation

If you want to understand more about the process of workplace mediation see Conflict Resolution and Conflict Coaching.